ELECTRIC BIKE

FREQUENTLY ASKED QUESTIONS - FAQ

What kind of Warranty do The kits come with?

Every conversion kit comes with a 2 year motor manufacturers warranty, and 1 year battery warranty. In our 5 years of working with these motors we have yet to replace a single one! We are constantly working directly with the manufacturers to troubleshoot and improve our design. We are the largest supplier of Bafang mid-drive motors in Canada, and receive direct technical support from the factory engineers. We stand by every bike and product we sell and will always provide support for all our clients.

Do I need disc brakes?

in short; No! Whether you have disc brakes, caliper brakes, V-brakes, or even cantilever brakes, a conversion is completely possible. Here at OkanaganEbikes we will thoroughly test your bike and brake system to ensure adequate performance. If it isn’t functioning to our standard, we will recommend a proper replacement. Don’t let that scare you. Most times a small adjustment is all that’s required.

What Kind of bikes can you convert?

WE CONVERT ALL BIKES! With nothing more than a photo, our experts can give you a complete list of conversion options. Please consult our conversion guide* or contact us directly to find out more. Some Full Suspension mountain bikes can be tricky.

The beginning of their new adventure

What batteries do we use?

we offer several options for batteries from Samsung and Panasonic. After thorough testing, we believe the minimum battery an ebike should have to provide satisfactory range and performance is 15 AH (amp hour). For this reason all our motors come standard with a minimum 15 amp hour battery. With a larger 17.5 amp hour option for those dedicated riders.

What kind of power can we expect from our Ebike?

These mid drive motors are the most powerful motors in the consumer market. They peak at 160nm of torque. In most cases, that is twice as powerful as any comparable retail price bikes. In fact these kits are more powerful than most bikes available at any price. What that means is, your bike will take you up any hill you throw at it.

What Ebike should I consider?

Our leading business principle is finding incredible value in “old” or “used” bikes. We stand by the fact that a well made bike from 20th century is still a quality made bike in the 21st. Perhaps you spent a lot of money once upon a time, or maybe you’ve found a good deal locally. A quality bike of yesterday can be a future juggernaut of the Ebike world. There are plenty of very quality bicycles out there. Let your imagination decide.

What If I change my mind?

Ready for this? We can remove the conversion kit and add it to any bike you choose! Maybe you got tired of the tiger striped polka dot tricycle, no problem. With a short appointment we can swap your already owned kit to something much more practical for the mature adult in you.

How long to convert a bike?

The conversion process will take 3 to 5 days from the time we have received the bike. Often times much sooner. Once the bike is dropped off with one of our technicians, an exact time will be provided when the bike will be complete.

Does it come with a throttle?

All our kits come with a standard thumb-switch throttle. These can be programmed ( or removed ) for any speed or torque. Keep in mind this isn’t a motorcycle throttle. This is not meant to intimidate someone with wheelies and burnouts. These throttles deliver a intuitive, user friendly, gradual acceleration for those tight spots or stop-start situations.

What about Demo bikes?

We do demo days and free test rides every day. With scheduled demo days around the city, or scheduled personal rides with our staff. The most important thing is trying these for yourself. After testing our bikes nothing will feel the same. Call, text, or email to schedule your own free test ride.

Where is your store located?

We are not running a storefront at this time. Our workshop is located downtown on Ellis by the library. Due to current events this has been the most understandable choice. With schedule pick up or drop offs, we are dedicated to making this step quick and easy for everyone as we move forward.

What motors do we sell?

Bafang BBSHD Mid Drive motors. Our conversion kits have a variety of motor and battery options, with the ability to fully program levels of assist, power, and speed. Starting at 500 Watt motors up to 1000 Watts of power, and battery options up to 20 AH. Nothing compares, we guarantee it !

Are these bikes pedal assist?

Our cycles come with both pedal assist and throttle acceleration. After a personal consultation, we will customize your bike to have 3 to 9 levels of variable assist depending on your use and needs. As the rider, you will have full control of assist and effort. If its a work out or a work day, your bike will be exactly to your liking and ready for any situation.